Osaima Nazzal, Cert CII, MBA has over 15 years of experience in the UAE Insurance Industry. She joined BBM in 2009 and is now the senior manager on the service side of BBM’s Employee Benefits Department. Osaima monitors the performance of each department supervising the line managers of the EB department, Service operations, Claims & CRM ensuring they are within the line of schedules/ goals designed to achieve the results.sults.